Last Updated: September 26, 2026 Thank you for purchasing home appliances and electronics from https://midwesthomeappliance.shop. Please read our return and refund policy carefully before placing an order.
1. Return Eligibility You may request a return within 30 calendar days after you receive your product.To qualify for return: • The product must be unused, undamaged, in original factory packaging, with all accessories, manuals and parts included. • Defective items must include photos or videos showing the fault. • Custom or made-to-order products are not eligible for return unless they arrive damaged or defective. Items NOT eligible for return: • Products damaged by misuse, improper installation, accident or user modification. • Products with missing parts, broken original packaging, obvious signs of heavy use. • Consumable parts of home appliances. 2. Return Process 1. Submit a return request via our contact page within 30 days of delivery. Please provide your order number and photos/videos of the item. 2. We will review your request and send you a return authorization (RA) number if approved. 3. Do NOT send items back without our RA number. Returns without authorization will be rejected. 4. Pack the product securely for return shipment. You are responsible for return shipping cost unless the item arrived defective, damaged or wrong item was shipped. 3. Refund Rules 1. Once we receive, inspect and confirm the returned product meets our return requirements, we will process your refund. 2. Refunds will be issued to your original payment method. Refund processing time depends on your payment provider, usually 5–14 business days. 3. If the returned item is damaged, missing parts or heavily used after inspection, we reserve the right to refuse the refund or deduct fees. 4. Damaged / Defective Items If your home appliance arrives broken, defective or not working: • Contact us within 7 days of delivery with clear photos or videos of the product and packaging. • We will offer solutions: replacement, partial refund or full refund, based on the situation. • We cover the cost for replacement shipment for confirmed factory defective products. 5. Cancellation before shipment You may cancel your order before it is shipped for a full refund. Once the package has been dispatched, cancellation is treated as a return, and return shipping fees apply. 6. Warranty Home appliances come with manufacturer warranty as stated on the product page. The warranty covers factory defects, not damage caused by improper use, wrong installation or normal wear and tear. 7. Policy Updates We reserve the right to modify this return and refund policy at any time. Changes will be posted on this page. 8. Contact For any questions about returns or refunds, please reach us through our website contact page.